FAQ

Shipping

“Wool Painting” is the process of placing and stacking various colors of wool fibers on the flat surface to form beautiful imagery. Once completed, the wool painting is mounted under glass for display and to safeguard the fiber placement.
There is no special care requirements, because the wool is protected by the frame. From time to time, you will need clean painting from dust. Just use glass cleaner on the glass and dusting cloth on the frame.
The time I need to prepare an order for shipping varies; it depends of number of pictures ordered and the presence in the store. Usually, items ship out in 2-5 business days.
If your order consists of two or more paintings, you will pay the transport charges only once - free shipping for the second and third items. If you want to purchase more than three paintings, please contact me.
I’ll do my best to meet these shipping estimates, but cannot guarantee them. I use USPS Priority Mail with signature receipt.
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

I keep your payment information secure. In fact, our shop never receives your credit card information. All payments are process through Stripe.
I gladly accept returns and exchanges:
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery

I don’t accept cancellations. But, please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, I can’t accept returns for custom or personalized orders or digital downloads.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you would like me to create something especially for you, I will do it with pleasure. You can order something similar to one of my paintings, send me the image you would like me to paint in wool, or we can work together to come up with a unique idea. To do this just click the button “Request Custom Order” or send me a private message. Before you pay I will send you the image of the final painting to make sure you love it and if needed, I will change it as you wish. I would love to take your dream and fashion it into a wool painting for your enjoyment.
If you purchase a wool painting to make a gift, I'll hand write a card and place in the shipping box for FREE. Also, I'll additionally wrap it with gift paper for $20.